Citizens Bank at 77 Franklin Street

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77 Franklin Street, Boston, MA 02110 Get directions

+1 617-551-6153

citizensbank.com

ATMs in Boston, MA • Banks in Boston, MA

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Opening hours

Monday	09:00 am — 05:00 pm
Tuesday	09:00 am — 05:00 pm
Wednesday	09:00 am — 05:00 pm
Thursday	09:00 am — 05:00 pm
Friday	09:00 am — 06:00 pm

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Citizens Bank provides a wide range of banking services including loans, credit cards, mortgages, certificates of deposit, savings, mobile banking and others. Citizens Bank located in Boston, Massachusetts. You can find other bank branches and ATMs located near you.

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Latest reviews about banks and ATMs

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★ ★ ★ ☆ ☆ Review of "Wells Fargo Bank" at 23701 Calabasas Road I recently visited the WF bank with the intention of opening a new account, and the entire experience left me thoroughly dissatisfied. I was there at one o'clock in the afternoon, and I was dismayed to find myself waiting for a staggering hour before anything transpired. The pinnacle of my frustration came when the Branch Manager, Sarmen Hairapetian, finally acknowledged my presence, only to dismissively inform me that he didn't have the time to assist me at that moment. What struck me as particularly egregious was the abundance of staff present in the branch. Despite the apparent manpower, not a single employee could be bothered to step in and help expedite the process. It was disheartening to witness a lack of coordination and customer-centric focus within the branch. The disorganization and apparent indifference displayed by the staff, especially by the Branch Manager (Sarmen Hairapetian), left me questioning the competency and professionalism of the entire establishment. The simple task of opening a new account turned into a needlessly prolonged ordeal, and the sheer inconvenience of the situation was entirely avoidable. Regrettably, I cannot recommend this WF branch (23701 CALABASAS RD CALABASAS, CA, 91302) based on my recent experience. Customer service should be a priority, and the blatant disregard for my time has undoubtedly left a lasting negative impression. I hope this review serves as constructive feedback for the bank to reassess its procedures and prioritize the satisfaction of its customers in the future. Added December 30, 2023 by AL
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